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Support

How can we help?

Below, you’ll find many helpful answers to the questions we’re most frequently asked. If you can’t find the information you’re looking for about membership, the discounts and vouchers we offer, and our referral programme, please click here to contact Support.

Your Membership
Accessing your account​
Managing your account​
Making the most of discounts and offers
Referral programme
Other issues

Your membership

How much can I save with Alumni Extras membership?
How do I join Alumni Extras?
How long is membership valid?
Is Alumni Extras available in my country?
I’m trying to join Alumni Extras but I’m getting a message that my account is already in use.
How do I cancel my Alumni Extras membership?

Accessing your account

Managing your account

Making the most of discounts and offers

How do I use my Alumni Extras discounts?
Why has the discount or offer changed?
How do pre-paid gift or payment cards work?
Are separate pre-paid gift or payment cards used for each brand?
Is paid membership required to redeem the Alumni Extras discounts and offers?
How do I view discounts and offers?
Where do I enter a discount or offer code?
What should I do if there’s no internet connection in-store and I can’t redeem a discount?
What should I do if I get an error message when trying to purchase a pre-paid gift or payment card?
What do I do if my code isn’t accepted at the point of payment?
What should I do if refused a discount in-store?
How do I get a refund if a discount or offer wasn’t applied correctly?
What do I do if I want to return an item purchased using an Alumni Extras discount?
How do I use leftover balances on pre-paid gift or payment cards?
How are items purchased from international retailers delivered?

Referral programme

How do I participate in the referral programme?
What is a referral code?
Where can I find my referral code?
How do I share my referral code?
How and when do I get rewarded for my referrals?
How do I track my referrals?

Other issues

What should I do if I have a different issue?
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