Support Your Membership Accessing your account Managing your account Making the most of discounts and offers Other issues Your membership How much can I save with Alumni Extras membership? How do I join Alumni Extras? How long is membership valid? Is Alumni Extras available in my country? I’m trying to join Alumni Extras but I’m getting a message that my account is already in use. How do I cancel my Alumni Extras membership? Accessing your account What is my user name? What is my password? I haven’t received my password and can’t login. What should I do? How do I login to my account? How do I change my password? Is there an Alumni Extras app? Managing your account How do I change my email address? My membership has expired and I’m unable to login. Can I rejoin? How do I update my bank card details? How do I unsubscribe from the Alumni Extras newsletter? How do I delete my Alumni Extras account? Making the most of discounts and offers How do I use the discounts? Why has the discount or offer changed? How do pre-paid gift or payment cards work? Are separate pre-paid gift or payment cards used for each brand? Is paid membership required to redeem the Alumni Extras discounts and offers? How do I view discounts and offers? Where do I enter a discount or offer code? What should I do if there’s no internet connection in-store and I can’t redeem a discount? What should I do if I get an error message when trying to purchase a pre-paid gift or payment card? What do I do if my code isn’t accepted at the point of payment? What should I do if refused a discount in-store? How do I get a refund if a discount or offer wasn’t applied correctly? What do I do if I want to return an item purchased using an Alumni Extras discount? How do I use leftover balances on pre-paid gift or payment cards? How are items purchased from international retailers delivered? Other issues What should I do if I have a different issue?